Privacy Policy
This Privacy Policy explains how R-DEV Limited ("Placebo-Life", "we", "us", or "our") collects, uses, stores, and shares personal information when you use our services, including our website, apps, and related features.
1. Scope
This Policy applies to Placebo-Life users and visitors and covers personal information we process when you use:
- The Placebo-Life landing website.
- The Placebo-Life mobile and web applications.
- Related support, communications, and account services.
2. Information We Collect
We may collect the following categories of information:
- Account details such as name, email address, and authentication provider.
- Usage and interaction data such as session history, app activity, and feature events.
- Product and program data such as scheduling preferences, dose/session logs, effect ratings, and optional notes.
- Device and technical data such as app version, platform, browser, and push notification tokens.
- Transaction and wallet records, including coin balances and purchase history.
- Support and communication records, including emails you send to us.
3. How We Use Information
We use information to:
- Provide, maintain, and improve Placebo-Life services.
- Authenticate users, secure accounts, and prevent abuse.
- Deliver reminders, notifications, and account communications.
- Process in-app and related purchase flows and maintain transaction records.
- Operate personalization and recommendation features in our product.
- Comply with legal obligations and enforce our Terms.
4. Legal Basis and Consent
Depending on your location and applicable law, we process information based on consent, contract performance, legitimate interests, and legal obligations. Where consent is required, you can withdraw it at any time, subject to limits necessary to continue providing core services.
5. Health-Related and Sensitive Context
Placebo-Life includes behavior and wellness-oriented features that may involve data you consider sensitive, such as self-reported effect feedback and usage routines. We use this information to provide service functionality and personalization. Placebo-Life is not a medical diagnosis or treatment service.
6. Sharing and Service Providers
We may share data with trusted processors to run our services, including:
- Firebase/Google Cloud for infrastructure, auth, storage, and backend operations.
- RevenueCat and app stores for purchase verification and payment event handling.
- Payment processors such as Apple, Google, and Stripe where applicable.
- Mail and messaging providers for transactional or support communications.
- Error monitoring and operational tooling to maintain reliability and security.
We do not sell personal information for third-party advertising purposes.
7. Cookies and Analytics
We and our service providers may use cookies and similar technologies to support login sessions, basic analytics, service performance, and security.
8. Data Retention
We retain personal information only for as long as necessary for the purposes in this Policy, including legal, accounting, fraud prevention, and dispute resolution obligations.
9. Security
We use administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. International Data Transfers
Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards for cross-border data handling.
11. Your Privacy Rights
Subject to applicable law, you may request access to, correction of, deletion of, or portability of personal information, and may object to or restrict certain processing. To make a request, contact us at tomas@rdev.co.nz.
12. New Zealand Privacy Act
For users in New Zealand, we handle personal information in line with the Privacy Act 2020, including your rights to access and correct personal information.
13. Children
Placebo-Life is intended for adults. We do not knowingly offer the service to users under 18.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date.
15. Contact
Data controller: R-DEV Limited
Email: tomas@rdev.co.nz